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0915 096 3360915096336

Privacy policy

This English text is a courtesy translation. The Vietnamese policy is the one that was issued and the one that applies.

CLEANMATIC is committed to protecting your privacy and keeping your information safe. This policy explains what we collect, what we use it for, and how we protect it.

1. What we collect

We may collect the following personal information from you: name, phone number, address, and photographs (where relevant).

2. What we use it for

Your personal information is used only for:

  • Providing the laundry service you asked for.
  • Improving the quality of our service and your experience of it.
  • Contacting and supporting you while you use the service.
  • Improving how CLEANMATIC runs and manages its service.

3. Sharing

We do not share, sell or trade your personal information with any third party, except where required by law or where you have agreed to it in advance.

4. Security

We apply appropriate security measures to protect your personal information against unauthorised access, loss or unlawful disclosure.

5. How long we keep it

We keep your personal information for as long as it is needed for the purposes above, or as required by law.

6. Your rights

You may ask to see, correct or delete your personal information by calling our hotline on 0915096336 or through cleanmatic.vn.

7. The Cleanmatic app for staff

The Cleanmatic app for Android and iOS is a work tool for CLEANMATIC staff and partners; accounts are issued by the store. When you use the app, we process the following:

  • Location: taken only at the moment you check in or out, to confirm you are at the store. The app does not track your location in the background.
  • Check-in photo: kept as the record of that check-in.
  • Face or fingerprint verification: uses the Face ID or fingerprint built into your phone. Biometric data stays on your device and is never sent to us — the app only receives whether verification succeeded.
  • Microphone and camera: used only during voice and video calls between staff. Calls are not recorded. The app may show an incoming call on the lock screen and keep a call running while you switch to another app.
  • Messages, photos and files you send in the app.
  • Device information: device model, operating system, app version and notification token — to deliver notifications, ring for calls, and help when the app has a problem.

This information is used only for attendance, payroll, task assignment and internal communication. It is not used for advertising and is not sold to any third party. Data is stored with the cloud infrastructure and calling providers we contract solely to run the app, and is encrypted in transit. You can ask to see, correct or delete your account and data through your store manager or the hotline in section 6.

8. Social media content and YouTube API Services

CLEANMATIC uses an internal system to automatically publish videos produced by CLEANMATIC to CLEANMATIC's own YouTube channel. This system uses YouTube API Services.

  • The system requests only two permissions: uploading videos to the channel (youtube.upload) and reading the channel name to confirm it is the right channel (youtube.readonly).
  • The system does not access, collect or store any YouTube viewer data: it does not read comments, subscriber lists, watch history or anyone's account information.
  • The only information stored is the authorization token Google issues for CLEANMATIC's YouTube channel, kept on servers with restricted access and used solely to publish videos.
  • The system does not share this token or any YouTube data with any third party.

When you use content on YouTube, you are also bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and the Google Privacy Policy (https://policies.google.com/privacy).

The channel owner can revoke the system's access at any time from the Google Account permissions page: https://myaccount.google.com/permissions. Once revoked, the system stops publishing and the authorization token no longer works.

9. Changes to this policy

This privacy policy may be updated to reflect changes in how we operate. We will announce any change through our official channels.

Last updated 16 September 2026